Posted: Tue Feb 24, 09 6:15 pm
Its not "as new"
but you did say it was scratched
i.e conflicting message in the listing...easy done
he doesn't like what he has got from you
he needs to send it back at his expense
and you pay him back.
in future just keep the email short....
Oh i'm sorry you didn't like the product.
I felt i had listed it correctly, obviously you disagree
send it back and you can have your money back
Cheers
Pete
Just knock em off balance by being extra nice, avoid any discussion about the listing or the merits of the product. They then don't tend to rant about the extra post and packing. People are more forgiving if they think they are up for a battle and you just agree in a general way with everything they say, and say ok send it back.
more words just gives them more to answer in the next mail...the more they say the more annoyed you get.....
a sense of jolly repartee must be fostered...its worth it just to avoid the greif
oh dear...a mishap has befallen our transaction ..... do send it back poppet.... and i'll give you a refund... laa de dar isn't everything wonderful...do check my other auctions
That's the gist..... not what you should actually say i.e don't nick my words....he'll think you're odd.... use yer own
Dave
but you did say it was scratched
i.e conflicting message in the listing...easy done
he doesn't like what he has got from you
he needs to send it back at his expense
and you pay him back.
in future just keep the email short....
Oh i'm sorry you didn't like the product.
I felt i had listed it correctly, obviously you disagree
send it back and you can have your money back
Cheers
Pete
Just knock em off balance by being extra nice, avoid any discussion about the listing or the merits of the product. They then don't tend to rant about the extra post and packing. People are more forgiving if they think they are up for a battle and you just agree in a general way with everything they say, and say ok send it back.
more words just gives them more to answer in the next mail...the more they say the more annoyed you get.....
a sense of jolly repartee must be fostered...its worth it just to avoid the greif
oh dear...a mishap has befallen our transaction ..... do send it back poppet.... and i'll give you a refund... laa de dar isn't everything wonderful...do check my other auctions
That's the gist..... not what you should actually say i.e don't nick my words....he'll think you're odd.... use yer own
Dave