Issues getting onto the site

Post by **TyreFryer** » Mon Jun 06, 16 1:00 pm

Thanks for that info Henry.

latil · Post by **latil** » Mon Jun 06, 16 1:04 pm

Got this, Server
Server Location
5quidhost Limited
Scotland
Edinburgh
United Kingdom
55.95, -3.2

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It is hosted by 5quidhost Limited (Scotland, Edinburgh,) using Apache web server. It has 2 DNS records, ns1.quksdns4.net, and ns2.quksdns4.net. PHP/5.2.17 is its coding language environment.
IP: 82.147.22.2
Powered by: PHP/5.2.17
Web Server: Apache
Encoding: iso-8859-1
PING (82.147.22.2) 56(84) bytes of data.
64 bytes from ns1.quksdns3.net (82.147.22.2): icmp_req=1 ttl=54 104 ms
64 bytes from ns1.quksdns3.net (82.147.22.2): icmp_req=2 ttl=54 104 ms
64 bytes from ns1.quksdns3.net (82.147.22.2): icmp_req=3 ttl=54 104 ms
--- ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 104.620/104.747/104.867/0.100 ms
rtt min/avg/max/mdev = 104.620/104.747/104.867/0.100 ms
Pinging the server, resulted in a 104 ms response.
Server Setup
Date: --
Server: Apache
X-Powered-By: PHP/5.2.17
Cache-Control: private, pre-check=0, post-check=0, max-age=0
Expires: --
Pragma: no-cache
Set-Cookie: --
Set-Cookie: --
Set-Cookie: --
Transfer-Encoding: chunked
Content-Type: text/html

Post by **TyreFryer** » Mon Jun 06, 16 1:12 pm

Thanks for that Steve, was that Ping result when you could or couldn't get on the website?

sharpie · Post by **sharpie** » Mon Jun 06, 16 1:13 pm

dont know if this helps or not, from my tablet tethered over 4g :

C:\>nslookup moparuk.com
Server: UnKnown
Address: fe80::1ca7:a6e9:fca5:4e66

*** UnKnown can't find moparuk.com: Server failed

C:\>ping moparuk.com
Ping request could not find host moparuk.com. Please check the name and try again.

and from tablet over wifi (site accessible) :

C:\>nslookup moparuk.com
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.254

Non-authoritative answer:
Name: moparuk.com
Address: 82.147.22.2

latil · Post by **latil** » Mon Jun 06, 16 1:22 pm

Martin,that was when I couldn't get on.

Post by **TyreFryer** » Mon Jun 06, 16 1:25 pm

Thanks Steve!

Bilko · Post by **Bilko** » Tue Jun 07, 16 9:28 am

TyreFryer wrote:I still need somebody to copy and paste the ping results when they CAN'T get on the site please!

This is what I get at home:

Stevens-MacBook:~ stevenhurd1$ ping http://www.moparuk.com/forums/index.php
ping: cannot resolve http://www.moparuk.com/forums/index.php: Unknown host

This is really bugging me not being able to get on at home.

Pete · Post by **Pete** » Tue Jun 07, 16 11:33 am

I get no issues at all, either via EE mobile or BT broadband on a PC.

Is this starting to look like an ISP - MMA Site interworking issue??

Blue · Post by **Blue** » Tue Jun 07, 16 11:54 am

Today I have no access via my iphone (on 3) but fine on the work PC.

Powermyster · Post by **Powermyster** » Tue Jun 07, 16 12:09 pm

I've had no access all weekend, absolutely no issues with getting on through work laptop connected to VPN.

Hopefully something that can be resolved soon.

Post by **TyreFryer** » Tue Jun 07, 16 2:23 pm

Just an update, we've traced the issue to a problem with the name servers set with the hosting company and the domain registrar is trying to resolve this. If this doesn't work I have a fall back plan to change the DNS settings so that we don't use the name servers of the hosting company.

Fingers crossed it should be sorted within the next 24 hours.

sharpie · Post by **sharpie** » Tue Jun 07, 16 5:06 pm

good work ! (from tesco wifi, evidently working)

Pete · Post by **Pete** » Tue Jun 07, 16 5:49 pm

Thanks Martin!

Post by **TyreFryer** » Tue Jun 07, 16 6:43 pm

It's going to take up to 24 hours for the changes to propagate, so if people are still having problems by tomorrow evening I will put plan B into action.

Stu Twin · Post by **Stu Twin** » Tue Jun 07, 16 9:40 pm

I feel a bit like a dog listening to humans talking...

wibble wibble